This Privacy Policy describes how Emulation collects, uses, shares, and protects personal information when you visit our websites, use our software, make a purchase, or interact with support.
Who this applies to
This Policy applies to visitors, customers, and account holders who interact with Emulation online properties and related services. If you use third-party platforms to reach us, those platforms also process data under their own policies.
Information we collect
We may collect:
- Account and contact data such as email address, display name, country, and preferences you provide.
- Transaction data such as order identifiers, product purchased, amount paid, currency, tax details, and payment status. Payment card numbers are handled by payment processors and are not stored by Emulation in full.
- Technical data such as device type, operating system, browser type, IP address, approximate location derived from IP, timestamps, and diagnostic logs needed to operate and secure the Services.
- Support content you send to us, including messages and attachments.
- Usage data related to how you use our software or sites, when telemetry or analytics is enabled.
How we use information
We use personal information to:
- Provide, deliver, activate, and support the Services.
- Process payments, prevent fraud, and enforce our agreements.
- Communicate about orders, security, and policy updates.
- Maintain the security and integrity of our systems.
- Improve features and reliability, including through analytics where permitted.
- Comply with legal obligations.
Legal bases (EEA, UK, and similar regions)
Where required, we rely on one or more of: performance of a contract, legitimate interests that are not overridden by your rights, consent where we ask for it, and legal obligation.
Sharing and processors
We share information with vendors that help us run the Services, such as hosting, payment processing, email delivery, analytics, fraud prevention, and customer support tools. Those vendors are instructed to use data only to provide services to us. We may also disclose information if required by law, to protect rights and safety, or as part of a merger or acquisition subject to appropriate safeguards.
Retention
We keep personal information as long as needed to fulfill the purposes described here, resolve disputes, enforce agreements, and meet legal, tax, and accounting requirements. Retention periods vary by data category.
Security
We use administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure.
International transfers
We may process data in the United States and other countries where we or our vendors operate. Where required, we use appropriate safeguards such as standard contractual clauses.
Your rights and choices
Depending on where you live, you may have rights to access, correct, delete, or export personal information, object to certain processing, withdraw consent where processing is consent-based, and lodge a complaint with a supervisory authority. You may also opt out of marketing emails using the unsubscribe link. To exercise rights, contact us using the method on the Site or in your order confirmation.
Children
The Services are not directed to children under the age where parental consent is required for data collection in their region. If you believe we collected information from a child inappropriately, contact us and we will take appropriate steps.
Cookies and similar technologies
We use cookies and similar technologies for essential operation, preferences, analytics, and security. You can control cookies through browser settings. Some features may not work if certain cookies are disabled.
Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on the Site and adjust the effective date when we do.
Contact
For privacy requests or questions, use the contact or support channel identified on the Site or in your order confirmation.